Staying COVID-Secure

We are so happy to announce that after three months of closure due to the Coronavirus pandemic, our cafés are now re-open and operating for dine-in again. Whilst we adjust to our new version of 'normal', we have put some safety procedures in place to keep both our teams and guests safe. Our cafés will still operate on a walk-in basis only and we won't be taking any bookings. Find out what we've implemented below:

Sanitising and Disinfecting:
Only company approved cleaning chemicals shall be available for use at our cafés. These include detergents and sanitisers which are effective against enveloped viruses such as COVID-19.
'Touch surfaces' will be routinely cleaned using a sanitiser solution and disposable roll on a routine basis of no less than every 30 mins.
Customer dining areas will be cleaned and disinfected/sanitised between each service. This will include the sanitising of all hard surfaces i.e. tables & chairs.
Where customer bathrooms are open for use, they will be checked to ensure hand washing and hygiene provisions are in-place every 2-hours. Toilets will be taken out of use for customers whilst cleaning and checks take place.
All work surfaces and touch points will be sanitised at the start of the day prior to any activities taking place. All surfaces and touch points will also be cleaned and sanitised as a last task at the end of the working day.

Social Distancing:
Floor markings are positioned inside the cafés to facilitate compliance with current physical distancing advice, particularly in the most crowded areas, such as serving counters and tills.

Tables are set out to provide the current recommended gap between seated customers /groups inside and outside
of the premises.

Where customers are required to queue to access the site, the queuing area is to be marked and distance markers placed on the floor at 2 metre intervals.

Our team will regulate the number of people within the building with a one in , one out rule to be operated when full occupancy capacity is reached.

Signage will be placed at the entrance of the café to advise customers of physical distancing rules within the premises. Where there is more than one point of access, doors will be designated for entry and exit.

The layout of the floor will be adjusted and the number of tables and chairs within the premises reduced to allow for appropriate physical distancing to be achieved.

Signage shall be placed throughout the cafés to maintain a physical gap to current recommended distances between social groups.

Precautions in Place: 

Customers will be encouraged to use contactless payments where possible, without disadvantaging older or vulnerable customers.

Physical distancing measures will be in place to permit customers and family groups to physically distance whilst queuing, and whilst inside the premises.

Customers exhibiting symptoms of COVID-19 will be politely asked to leave the premises for the safety of others.

Hand wash stations in public areas and toilet facilities will be stocked with suitable hand soap, hand drying facilities and 60% alcohol hand gel. Hot water will also be available to all hand wash basins 60% alcohol hand sanitising gel stations will be positioned throughout the premises for customers to use.
Our team will be encouraged to remind guests of the need to use these gels
All tables will be completely cleared before customers are seated. No tables will be set prior to customers sitting at their table i.e. no cloths, cutlery, crockery, glasses etc. Tables will be cleared and sanitised before seating
guests and will be kept clear of any sundry items e.g. menu's and flowers etc.

Face Coverings:
We want to make sure you feel at ease during your visit to EL&N, with this in mind all our team members will be wearing visors throughout the duration of their working shift. 
Our teams will be trained and regularly reminded of the need to avoid touching eyes , nose, and mouth. Hand washing regimes will be in place using soap and hot water for at least 20 seconds. Hand sanitiser with at
least 60% alcohol will be used if soap and water are not available.
Health screening questionnaires will be completed daily on arrival at work. Where employees indicate they are at risk of infection they will be excluded from work and asked to remain away from the workplace for 14 days.
Touch points such as door handles, tills, card machines, keyboards, touch screens, telephones and handrails will be cleaned and sanitised every 30 minutes.

Our Menu:
You may have noticed a slight change to our menu offering at the moment, we have temporarily replaced our classic dishes for a new sandwich, wrap, croissant, salad and breakfast pots range which will be served to you in our beautiful EL&N branded takeaway packaging. This is to help reduce the transmission and avoid touching crockery for multiple time use where possible. 
We look forward to welcoming you back into our cafés and if you have any questions at all regarding our safety procedures during COVID-19, please don't hesitate to get in touch at